Scores Home

Any Grievance sent through email to any of the SEBI e-mail addresses will not be attended to / entertained. Please lodge your grievance through this portal only.

The following matters are not treated as complaints on Scores suggestions Seeking information sub-judice matters disputes pending with online Dispute resolution mechanism undeer the aegis of Market Infrastructre Instituions

Online Dispute Resolution The online dispute resolution portal named smart ODR portal Securities market aproach for resolution through ODR offers a user friendly platform to file dispute for resolution through online conciliation and online arbitration

Market Intelligence an online portal for provideing information to sebi regarding violations of the any of the provisions of the securities of the law

Sebi portal for complaints on unfreezing pan in relation to Enforcement Actions

Announcements

Public Notice - Submission of Original PACL Certificate for Refund

How SCORES Works

1

Register on Scores

Fetch details from KYC Registration Agency or fill the Registration Form

2

Lodge Complaint

Select appropriate category of complaint, Nature of Complaint and Name of the SEBI regulated Entity (i.e. Listed Company/ Registered Intermediaries/ Market Infrastructure Institutions)

3

Track Status

Track the status of complaint. Please note that automatic reminders are sent to entities for timely resolution of complaint.

4

Seek Review

Two level review system- Seek Review of your complaint within 15 days from date of receipt of ATR from the Entity for First Level Review and 15 days of receipt from Designated Body for Second Level Review

5

Provide Feedback

Provide Feedback on the redressal process and quality of disposal of complaint within 15 days of closure of complaint in order to improve the SCORES system

SCORES Overview

About SCORES

“SCORES is an online grievance redressal facilitation platform provided by SEBI. Complainants can lodge grievances pertaining to securities market against SEBI regulated entities like listed companies, Registered Intermediaries and Market Infrastructure Institutions. Investors shall first take up their grievances for redressal with the entity concerned, through their designated persons/officials who handle issues relating to compliance and redressal of investor grievances. To know more about SCORES you may refer to FAQs or circular SEBI/HO/OIAE/IGRD/CIR/P/2023/156 dated September 20, 2023 on Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online Dispute Resolution platform at LINK or any other circular issued in this regard from time to time.”